Newbies to JIRA Service Desk can get a service desk project up and running in less than 30 minutes. If your organization is already using JIRA for issue tracking, then having a help desk with Service Desk is a no brainer. It allows you to integrate software teams and IT teams better within the same ecosystem. Jira Service Management Server APIs. The Jira Service Management Server APIs lets your integration communicate with Jira Service Management Server. For example, using the REST API, you can retrieve a queue's requests to display in your plugin or create requests from phone calls. For most other integrations, you should use the REST API.
For DevOps & IT Operations teams. Help DevOps teams understand changes and innovate faster with integrations for modern software workflows. Empower IT Operations teams with powerful incident swarming and on-call capabilities that bring the right people and information together for faster resolution. Learn more.
Jira. Jira is a software development tool for agile teams to plan, track, and release world-class software. Connecting Jira issues to the rest of your tools helps break down barriers and unleash the potential of your team. See documentation.
Usability: Jira Service Management is user-friendly and easy to use and understand, especially with Atlassian’s free self-help resources for training and onboarding purposes. Primary Features Automation Rules: Jira Service Management can automate processes and workflows and auto-assign issues based on specified conditions.
With our API, you can conveniently get more background information on customers by linking other data sources to your Jira Service Desk tickets. There are a few ways you can do this: Connect to internal databases: Make it easier for your IT team to answer requests by linking internal databases. Connect to LinkedIn or Salesforce: Link to oufMG.
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